Libby / Overdrive Authentication Update

 

We’re updating the sign-in process for Libby and OverDrive to enhance your account security and better protect personal information.

Here’s what you need to know about the change.

New sign-in process

From Wednesday 16 September 2026, you’ll be required to sign in to Libby and the OverDrive website using both your library barcode and PIN/password.

This means that your account may be logged out the next time you open Libby or OverDrive, and you will need to log back in.

Libby/Overdrive content not available in your Account Portal

As a result of these changes:

• OverDrive and Libby content will temporarily be unavailable to view in your Auckland Libraries account portal.
  
  
• You will also no longer be able to borrow OverDrive titles or place holds on OverDrive content through your Account Portal.

To manage your loans and holds, please use the Libby app or OverDrive website directly or the Auckland Libraries app.

We appreciate your patience as we work with the vendor to resolve this and will provide updates as more information becomes available.

FAQs

How do I log into Libby/Overdrive?

You will be automatically prompted to enter your Auckland Libraries barcode number and PIN/Password the next time you open your Libby app or Overdrive.

You may also be prompted to select your library; please select Auckland Council Libraries in this instance.

How can I reset my PIN/Password?

• If you have forgotten your PIN/password, you can reset it using the PIN/password reset form on the Auckland Libraries website.
  
  
• If you do not know your library card barcode number, contact us.

For further assistance, please visit your local library.

I’m having issues with my Libby/OverDrive account

If you are experiencing issues with Libby and/or OverDrive that are not PIN/password related, please contact Libby or OverDrive directly.