Libby / Overdrive Authentication Update

 

We're currently experiencing a high volume of calls to our Contact Centre, and wait times may be longer.

If you're having trouble accessing Libby or OverDrive, you can visit your local library where our staff can help you in person. Thanks so much for your patience and understanding.

New sign-in process

From Wednesday 16 September 2026, you’ll be required to sign in to Libby and OverDrive using your library barcode and PIN/password.

The sign-in process has been updated to enhance your account security and better protect personal information.

You may be prompted to either verify your library card or log back in the next time you open Libby or OverDrive.

FAQs

How do I get my PIN/Password?

• If you have forgotten your PIN/password, you can reset it using the PIN/password reset form.
  
• If you do not have a PIN, you can create one using the create a PIN/password form.

What is my library number/barcode?

Your library number/barcode can be found on the back of your library card.

If you don't have a physical card or aren't sure what your number/barcode is, please call 09 377 0209 or visit your local library with your ID or contact us.

Why aren't my barcode and PIN/Password working when I try to log in?

If you are receiving an error message when signing in to Libby/Overdrive with your Auckland Libraries details, please follow these steps:

1. Check that your Barcode and PIN/Password are correct by logging into your Auckland Libraries account portal. If your details are incorrect, use the PIN/password reset form.
   
   
2. Once your Barcode and PIN/Password have been confirmed as correct, please try logging in again. It may take multiple attempts to successfully log in.
   
   
3. If you have followed these steps and you are experiencing issues with your barcode number not being accepted, please contact us.

Why can't I see my checkouts or holds when I log in to OverDrive/Libby?

We're aware of an issue affecting some customers where checkouts and holds from before Wednesday 16 September may not appear in Libby or OverDrive.

 

If you have successfully logged into Libby/Overdrive and are still experiencing missing checkouts/holds, please contact us.

Why can't I see my checkouts or holds in my Auckland Libraries Catalogue Account Portal?

• OverDrive and Libby content will temporarily be unavailable to view in your Auckland Libraries account portal.
  
  
• You will also no longer be able to borrow OverDrive titles or place holds on OverDrive content through your Account Portal.

To manage your loans and holds, please use the Libby app or OverDrive website directly or the Auckland Libraries app.

I’m having issues with my Libby/OverDrive account

If you are experiencing issues with Libby and/or OverDrive that are not PIN/password related, please contact Libby or OverDrive directly.

We appreciate your patience as we work with the vendor to resolve this and will provide updates as more information becomes available.