Changes to Research Services coming soon

We are changing the way we manage Research and Heritage enquiries, donations and bookings.

From Tuesday 1 April 2025, all Research and Heritage enquiries will be managed on our new online platform, RefTracker. You can view your enquiry and communicate with the team via the RefTracker notification email in your inbox.

Which services are moving to RefTracker?

The affected processes will be:

• Making a booking in the heritage collections reading room
• Donating to the heritage collection
• Asking for research help from our experts

What if I have an open Research and Heritage Enquiry?

Any existing communications and details regarding open enquiries with the Research and Heritage Services team will be automatically moved to the new platform.

From 1 April onwards, you can view your enquiry and communicate with our team via the RefTracker notification you will receive in your email inbox.

How can I create a new enquiry?

You will still be able to submit a request to book a reading room, donate to the collection or ask a research question online on our website.

Once you submit your request through the website, it will be managed within the new RefTracker system.

Explore Auckland Council Library research services to find out how our specialists can help you with your research enquiry or access items from our heritage collections.